Hotel Policies

Check-in at 2PM (14:00)
Check-out at 12PM (12:00)

Please note that for security purposes, you will be asked to provide a valid government-issued photo ID at check-in.

Please also have your confirmation number and the card charged during the booking process with you upon check-in.

Early check-in: RM10/hr

Late check-out: RM10/hr

Last check-in cut off time: 7:50am

Guarantee Policy:

Reservations, including those made on a corporate account, must be guaranteed by a major credit card at the time of booking.

Hotel reserves the right to release unpaid room booking to other guests.

Unpaid reservation could be released if hotel unable to reach the guest or hotel does not receive payment on time.

For corporate no-show reservation, invoice will be billed according to the total reservation charges.

Cancellation Policy:

Cancellation and prepayment policies vary according to accommodations type, cancellation policy includes all individual / corporate account

Hotel cancellation policy does not apply to third party online booking platforms (OTA), please refer to booking policy.

Room cancellation 3 days before arrival date, fully refund (Processing fee charges may apply).
Room cancellation made within 3 days upon arrival, one night will be charged as cancellation fee.
No amendment allowed within 3 days upon arrival. No show reservations will be charged in full reservation amount.
All in-house or online promotion bookings are non-refundable.

(All online refunds are subject to processing fee charged by Stripes (Payment Gateway ).)

Multi-rooms / Large volume reservation cancellation policy may vary, please contact us for the specific policy details via email or WhatsApp text message for recording purpose.

Tourism Tax:

Effective 1st September 2017, Tourism Tax of MYR10 per room per night will come into effect as required by the Government of Malaysia. Applicable to foreign guests only. Guests with valid MyKad, Malaysian Student / Working Visa or PR status of Malaysia are exempted from the tax.

(Visa holders are required to provide ID for photocopy purpose.)

Sales & Service Tax:

Effective 1st March 2024, Malaysian government officially increased SST (Sales & Service Tax) from 6% to 8%.

Children & Extra bed Policy:

Under 130cm: Free of charge for accommodation sharing bed with parents.

130cm and above: Considered adult, if over room capacity, an extra room will be required or room deposit will be forfeited.

All hotel rooms does not applicable for extra bedding option.

Pet Policy:

Pets are not allowed.

No Smoking & Durian:

All our hotels are non-smoking and no durian allowed inside hotel, violaters will be fined RM200 as cleaning fee.

Customer Information and Privacy Policy:

We take our customers' privacy very seriously. We do not sell information about our customers to others. We share customer information only as described below:

When you first book with us you will be registered as a customer. We will retain all the information you provide as part of your information on record. We may need to pass this information on to other persons or parties including but not limited to security entities and/or credit checking companies, credit card companies, government agencies and public authorities if so required or as required by law. This may involve sending your personal data between different countries.

We use the IP address (es) from which you make your reservations to help administer our website. Your IP address is also used to help identify you. We take great care to ensure this information remains confidential. We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorized access or unlawful processing of your personal information.

By using our website, you consent to the collection, storage and processing of your personal information by us in to the manner set out in this privacy policy. Changes to this policy will be posted on our website.

Rates and policies subject to change without prior notice.