Question 1

How to reserve multiple rooms?

Accepted Answer

Sorry that our booking engine does not support multi-room booking yet, but you could contact us directly via WhatsApp at 0108988901 to book with us directly with a special rate!​

Once the reservation is done, our team will send you a payment link and you could make payment directly.

Question 2

Can you change branches after booking?

Accepted Answer

Yes. You can change branches before check-in, subject to availability at the new branch. Room rates may differ, and any price difference will be collected at check-in.

Question 3

Can I get refund if I want to cancel my booking?

Accepted Answer

Cancellation Policy of De UPTOWN Hotel 
 
> Room with promotional rate (Voucher or any promotions) are non-refundable.
> Room cancellation 3 days prior arrival date, no cancellation penalty will be charged.
> Room cancellation within 3 days, first night will be charged.
> No-show reservation will be forfeited after first night, no refunds and amendments allowed after forfeited.
(All refund processing fee will be charged by service provider "Stripe".)

For direct booking guest, online payment refunds via Stripe will only refund to payment card, refund process may take up to 14 working days.

For guest booked via third party websites (OTAs), cancellation policies of the reservation will be the master policy, if refund is possible, please contact to the respective website for refund procedure.

Question 4

Is there any other payment method?

Accepted Answer

We recommend our guest to make reservation directly on our website at www.deuptown.com/rooms
Or you could WhatsApp us at 0108988901 to make your reservation and our team will send you a payment link directly.
*Accepts Credit/Debit card, Bank Transfer (FPX), GrabPay

If you are having difficulties on making reservation, feel free to drop us an email at booking@deuptown.com or contact us via WhatsApp, we will provide assistance for you.

Question 5

How do you book a room or group stay?

Accepted Answer

Book online at www.deuptown.com/rooms. For group or multiple-room bookings, tell us your preferred branch and email booking@deuptown.com. We’ll help with the arrangement.

Question 6

When can you check in, and where are your branches?

Accepted Answer

We’re open 24/7. Check-in cut-off is 7:30 AM. After 7:30 AM, your booking counts as the next day’s reservation. Our 4 branches are in SS2, Petaling Jaya; PJ 222 (Section 51a); Subang Jaya SS15; and Damansara Uptown. Use www.deuptown.com/directions for maps.

CONTACT
US

Damansara
03 7731 1666

Subang Jaya
03 5611 6611

SS2
03 7865 8333

Group Booking / Hotel Inquiries

Frequently Asked Questions (F.A.Q.)

How to reserve multiple rooms?

Can you change branches after booking?

Can I get refund if I want to cancel my booking?

Is there any other payment method?

How do you book a room or group stay?

When can you check in, and where are your branches?

P.J. 222
03 7931 8181

CONTACT US

Damansara 03 7731 1666

Subang Jaya 03 5611 6611

SS2 03 7865 8333

Group Booking / Hotel Inquiries

Frequently Asked Questions (F.A.Q.)

How to reserve multiple rooms?

Can you change branches after booking?

Can I get refund if I want to cancel my booking?

Is there any other payment method?

How do you book a room or group stay?

When can you check in, and where are your branches?

P.J. 222 03 7931 8181

CONTACT
US

Damansara
03 7731 1666

Subang Jaya
03 5611 6611

SS2
03 7865 8333

P.J. 222
03 7931 8181