Question 1

How to reserve multiple rooms?

Accepted Answer

Our system does not support multiple room bookings yet, but guest could follow the steps below for multiple room bookings! ​ METHOD 1 (Below 5 Rooms only) -------------- 1 Select date & any preferred "BRANCH: Room Type". ​ 2 After filling all the details and make the reservation. ​ 3 WhatsApp your reservation details to 010 8988901 (Customer Service WhatsApp), inform us how many rooms you need in total, we will secure the room until your arrival. (If failed to arrive, reserved rooms will be charged first night off from the total paid amount.)   METHOD 2 (More than 5 rooms) ------------- : Go to "Contact Us", fill up the Group Booking form, our representative will reach you immediately.  (After submission, the rooms will be temporarily secured, guest are recommend to pay a minimum deposit of RM50 to secure the reservation, in case of full house, rooms will be released as first-come-first-serve basis)   How to make payment? WhatsApp to our customer service at 010 8988901 and request for a payment link to secure your reservation. (Link will redirect to online payment gateway, after the payment has been made, please send us the proof of transaction via WhatsApp.)

Question 2

Can I transfer to other hotel branch after the reservation is made?

Accepted Answer

Yes, we are able to transfer your booking to other branches. If room rates are different, hotel will collect the difference from guest.   *All booking transfers depends on the rooms availability of the requested branch.

Question 3

Can I get refund if I want to cancel my booking?

Accepted Answer

Cancellation Policy of De UPTOWN Hotel   > Room with promotion (Voucher or any kind of discounts) are non-refundable. > Room cancellation 3 days prior arrival date, no penalty will be charged
> Room cancellation within 3 days, first night will be charged (All refund processing fee will be charged by service provider "Stripes".)  For more info please visit www.deuptown.com/policies   For online booking guest, payment will be refund via Stripes to the payment card, refund process may take up to 14 working days.  For guest booked via third party websites (Agoda, Booking.com and etc), please contact to the respective websites for refund procedure.   For other payment method guest, please contact booking@deuptown.com for information.

Question 4

Is there any other payment method?

Accepted Answer

There is only one payment method available for guest, we highly recommend our guest to make reservation directly on our website at www.deuptown.com/rooms  If you are having difficulties on making reservation, feel free to drop us an email at booking@deuptown.com and we will provide assistance for you.

CONTACT

US

Damansara

03 7731 1666

Subang Jaya

03 5611 6611

SS2

03 7865 8333

Group Booking / Hotel Inquiries

P.J. 222

03 7931 8181

Reservation

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